There are a couple of potential situations where this might occur:
1. Some rewards plans require that you finish some tasks first before credit is given for the others. These will be listed under the "must complete first" section of your rewards section. Note that progress towards the other goals is still tracked while you work on the pre-requisite, so you won't have to do those items over once you've completed the pre-requisite.
2. There may be a delay between when the task was completed and when the info around the task makes it back into Sharecare. For example, if one of your reward tasks is completing a biometrics screening, the information must go from your health care provider or lab, to your sponsor, and then back to Sharecare before being processed in the rewards systems.
3. If the reward in question is the RealAge test, please ensure you have answered each individual question within the test. The test may give you a RealAge result without completing all questions, but your reward credit will only display if every question has been answered.
Lastly, please note that Green Days are tracked at the end of each day. If you do not see credit for your most recent Green Day, please wait 24 hours and try again. If you still have issues, please contact us using the Submit a Request link.